FAQs
At ArvellaJewlery, your satisfaction is our top priority. We stand by the quality and effectiveness of our products, and we are confident that they will exceed your expectations. That's why we offer a 30-day money-back guarantee - to give you the peace of mind you deserve when you shop with us.
Shipping: Orders are processed within 1-3 business days. Standard shipping delivers within 3-10 days, extending up to 20 days during peak periods. Customers receive tracking details upon dispatch. Shipping damage or loss: Contact us for claims regarding damaged or lost items during shipping. For further assistance, please contact our customer service team.
We'll send you a tracking number to your email once your parcel has been shipped. Track your order by using our tracking page.
You can contact us via our contact page! We are happy to help you.
HOW IS OUR JEWELLERY WATERPROOF?
We are proud to present jewellery that lasts forever without losing its shine! Beautiful jewellery with lifelong durability that is made possible through a process called PVD.
PVD, or Physical Vapour Deposition, is a completely different surface treatment process to traditional gold or silver plating. PVD gold is produced using a special technique that coats stainless steel with a layer of gold. It doesn't fade, tarnish or discolour, and best of all, it's hypoallergenic too!
So unlike regular jewellery, you can wear PVD jewellery even in the harshest conditions and it will always look like new.... And yes, you can shower with it too!
- Stainless steel jewellery is made of carbon, iron and chrome. When these components are mixed together, they form a thin coating that prevents the jewellery from aging, discolouring and tarnishing.
- Stainless steel is simply quite durable, hard to break and has superior resistance to discolouration and rust caused by water, sweat or soap.
- IT'S HYPOALLERGENIC! This alone can surely convince a large portion of the accessory savvy out there. Stainless steel won't make your skin itch or get irritated compared to traditional counterparts like gold, silver and copper!
TESTED ON THE ROAD... AND PEOPLE ABSOLUTELY LOVE IT THERE!
We want our jewellery to last as long as your memories. And that said, we definitely don't skimp on the quality of our jewellery.
We've tested our jewellery and it came out shining! We've showered with them, swum with them, sweated with them and even worn them while slathering them in lotion...
And guess what? They still look fantastic! No rust, no fading, no dullness. Just pure, lustrous shine! That's the magic of our jewellery. Don't believe us? Try and see for yourself. But be warned, you might get addicted to the compliments 😉.